DELIVERY

WHERE WE DELIVER?

We deliver through out Egypt and to every government.

HOW QUICKLY DO ORDERS ARRIVE?

Most items will reach you 10 to 14 calendar days from the date your order is confirmed.
All apparel is custom-made by hand at our production facility in Cairo before being shipped directly you. Since we don’t advance produce or store our clothing.
Please note that while orders typically arrive in as above, occasional delays may occur from the delivery company and we do try our best to keep you informed in such cases.

DELIVERY PROCESSES, CONDITIONS AND REQUIREMENTS?

Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address.
Three attempts to deliver your package will be made by our shipping courier. If you’re not available during these attempts, our courier will ask you to contact them to arrange a delivery of your package for a time when you’ll be present to receive it.
A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier.

Lost packages: If you haven’t actually received your order after receiving a delivery confirmation email, please contact us within 3 business days from the date you receive our delivery confirmation email.
Rafeya will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above.