We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer.care@rafeyafashion.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer.care@rafeyafashion.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.care@rafeyafashion.com.

Rafeya Exchange and Refund Policy

1. Eligibility for Exchange and Refund

• Products must be unused, unwashed, and in the original packaging with all tags attached.
• Customized products are eligible for exchange or refund only if there is a defect in the product or if the customization does not match your specifications.
• Non-customized products can be exchanged or refunded within 14 days of receipt.
• Homewear and swimsuit items are not refundable once runner left

2. Exchange Process

• To initiate an exchange, please contact our customer service team within 7 days of receiving your order.
• Provide your order number, details of the product(s) you wish to exchange, and the reason for the exchange.
• Once your exchange request is approved, we will arrange for the collection of the item(s) and process the exchange for the desired product, subject to availability.
• If the desired product is not available, you may choose a different product or request a refund.

3. Refund Process

• Refunds are available only for non-customized products or in cases where customized products are defective or incorrectly made.
• To request a refund, please contact our customer service team within 7 days of receiving your order, providing your order number and details of the product(s) in question.
• Once your refund request is approved, you will be required to return the item(s) to us. Upon receipt and inspection, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
• Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

4. Non-Returnable Items

• Sale items and gift cards are non-returnable and non-refundable.
• Customized items that meet the specifications provided by the customer are non-returnable, except in cases of defects or errors.
• Soiree items are not refundable once the runner has left.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately with photos of the defect and your order details.
• We will arrange for a replacement or refund, including return shipping costs, at no additional charge.

6. Contact Us

• For any questions or concerns regarding our exchange and refund policy, please contact us at info@rafeyafashion.com. Our customer service team is here to assist you and ensure your satisfaction.

We strive to ensure that every shopping experience with Rafeya is a positive one. Thank you for choosing us for your customized women’s wear needs.