Rafeya Exchange and Refund Policy

1. Eligibility for Exchange and Refund

Products must be unused, unwashed, and in the original packaging with all tags attached.
Customized products are eligible for exchange or refund only if there is a defect in the product or if the customization does not match your specifications.
Non-customized products can be exchanged or refunded within 14 days of receipt.

To initiate an exchange, please contact our customer service team within 7 days of receiving your order.
Provide your order number, details of the product(s) you wish to exchange, and the reason for the exchange.
Once your exchange request is approved, we will arrange for the collection of the item(s) and process the exchange for the desired product, subject to availability.
If the desired product is not available, you may choose a different product or request a refund.

Refunds are available only for non-customized products or in cases where customized products are defective or incorrectly made.
To request a refund, please contact our customer service team within 7 days of receiving your order, providing your order number and details of the product(s) in question.
Once your refund request is approved, you will be required to return the item(s) to us. Upon receipt and inspection, we will process your refund.
Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Sale items and gift cards are non-returnable and non-refundable.
Customized items that meet the specifications provided by the customer are non-returnable, except in cases of defects or errors.
Soiree items are not refundable once the runner has left.

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the defect and your order details.
We will arrange for a replacement or refund, including return shipping costs, at no additional charge.

For any questions or concerns regarding our exchange and refund policy, please contact us at info@rafeyafashion.com. Our customer service team is here to assist you and ensure your satisfaction.

We strive to ensure that every shopping experience with Rafeya is a positive one. Thank you for choosing us for your customized women’s wear needs.